Booking form is further down the page but it is is important you read the info below xo Steffy
Please read entire page as some of our policies have changed
Hours of Operation:
800 am to 4 pm
Tuesday through Sunday Last grooming appointment of the day is 3 pm
Sundays are dedicated to our cats usually! With the amount of request for cat grooming there are times we will have to do during the week but we will do them during a quiet time and they will not be subject to dogs.
We NO LONGER ACCEPT ANY AGGRESIVE PETS
We are a fear free shop and do not muzzle animals.
If we feel we have to muzzle your pet we will record your pets behavior and it to show you and the groom stops immediately! We will not stress a pet out over a groom. We will send your baby home and there will be a charge of 40.00. People know if their dog nips or bites! So just be honest we can refer you somewhere that can help.
So to be clear:
If your pet becomes aggresive during grooming any point during the groom and we feel it puts your pet or us at risk you will need to come and pick up your pet immediately.
After 2 aggresive and severe bite wounds we no longer can take the risk.,
We will send you to our veterinarian to book an appointment with their grooming staff where it is a safe place for your pet and doctors are present should your pet need sedation
This applies to cats and dogs!
Matted pets! We recently received a bad review from a client that's poor dog was matted to the skin because we had to shave it! Pictures below. We make sure we document all grooms with pictures for all our families. Before during and after. We want our clients to be apart of the entire process while their babies are in our care.
In this poor dog's case there was no other humane way to deal with it and his extreme matting.
While we are very sympathetic to individual circumstances and know this can happen we firmly stand our ground on dematting procedures.
We will not under any circumstances dematt a dog if will cause the dog any pain. Example drying to brush out dread locks on a human can you imagine?
We will require your dog be shaved and start the regrowth process. We will make sure we help you learn how to maintain the cost with the right tools and get you in a grooming schedule.
But we will under no circumstances hurt any animal in our shop.
We will let you know all of this at the time you sign in and we evaluate your pet. We do not just shave pets down without owner permission. Without your permission we will just decline service if we feel this is in the best interest of your pet.
We will do a consultation on each pet and let you know what we can and can't do in regards to matted pets.
So please take that into consideration when booking with us.
Also remember it's hair it grows back!
You do not want your dog to have a painful experience at any grooming shop. They will never want to go back.
Always keep in mind what's best for your pet! Our promise to you is that is our priority!